Removals France Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals France provides household and commercial removals, packing, transport and associated services within the United Kingdom and to and from France. By placing a booking with us, you agree that these Terms and Conditions will apply to the services we provide. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Removals France, the removal service provider supplying the services described in your quotation and booking confirmation.
Customer means the person, firm or organisation requesting the services, including any person acting with the Customer's authority.
Services means all removal, packing, storage, transport, delivery, loading, unloading and related services that the Company agrees to provide.
Goods means all personal effects, household items, furniture, office equipment and any other property which the Company agrees to move, handle or store.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions, the quotation and any written variations confirmed by the Company.
2. Scope of Services
The Company provides domestic and commercial removal services within the UK and to and from France, including packing, loading, transport, unloading and, where agreed in writing, temporary storage and disposal of specified items. The exact scope of the Services will be set out in the quotation and booking confirmation. The Company will not be responsible for any services not expressly included in the Contract.
The Customer is responsible for ensuring that the description of the Services, the addresses, access details, inventory and any special requirements are accurate and complete prior to booking.
3. Booking Process
All bookings are subject to availability and to acceptance by the Company. An enquiry or estimate does not constitute a confirmed booking. A Contract is formed only when the Customer accepts the Company's written quotation and the Company issues a written booking confirmation.
The Customer must provide accurate information at the time of enquiry, including but not limited to property sizes, the nature and quantity of Goods, access details, parking arrangements, any fragile or high value items, and any special handling requirements. The Company may amend the quotation or impose additional charges if the information provided is incomplete or inaccurate.
Where an inventory or survey is required, the Customer must ensure that all items to be moved are declared. Any items not listed or disclosed may not be moved or may incur additional charges. The Company may, at its discretion, conduct surveys by visit, video call or by written inventory.
The Customer is responsible for obtaining any necessary permissions for parking, loading and unloading at all addresses, unless otherwise agreed in writing. Any costs or penalties arising from a failure to secure such permissions may be charged to the Customer.
4. Quotations and Pricing
Unless stated otherwise in writing, quotations are based on the information provided by the Customer and are valid for a limited period from the date of issue. The Company may withdraw or revise a quotation at any time before acceptance. All prices are stated in pounds sterling and are exclusive of any applicable customs duties, tolls or similar charges unless expressly included.
Quotations generally include labour, vehicle use, standard equipment and reasonable time for loading and unloading at the addresses specified. They do not include charges for parking, ferry crossings, customs examinations, storage, disposal fees, or additional work not expressly specified, which may be charged separately.
The Company reserves the right to apply additional charges if:
Access is significantly more difficult than advised, such as long carries, stairs, narrow streets, or restricted vehicle access.
The quantity or nature of the Goods is greater or more complex than stated at the time of quotation.
Work takes longer due to delays outside the Company’s control, including but not limited to key release delays, Customer unpreparedness, or waiting for third parties.
Extra services are requested or required on the day, such as dismantling, reassembly, packing, unpacking or additional deliveries.
5. Payments
Unless otherwise agreed in writing, a non-refundable deposit is payable at the time of booking to secure the date. The balance of the price is payable in full before the start of the removal service. The Company is not obliged to begin, continue or complete the Services if cleared funds have not been received in accordance with these Terms and Conditions.
Payment must be made using an accepted payment method notified by the Company, such as bank transfer or card payment. Cash payments may be refused at the Company’s discretion. The Customer is responsible for all bank charges for international payments, currency conversion costs or other payment related fees.
If the Customer fails to pay any sum when due, the Company may charge interest on the overdue amount at a reasonable commercial rate until payment is received in full and may suspend or cancel Services without liability.
6. Cancellations and Postponements
The Customer may cancel or postpone a booking by giving written notice to the Company. The following cancellation charges may apply, based on the time remaining before the scheduled service date.
If cancellation or postponement is notified more than 14 days before the service date, the Company may retain the deposit but will not charge further cancellation fees.
If cancellation or postponement is notified between 7 and 14 days before the service date, up to 50 percent of the total service price may be charged.
If cancellation or postponement is notified less than 7 days before the service date, the full service price may be charged.
Where the Company is able to reallocate resources or rebook the service date without loss, it may, at its discretion, reduce or waive cancellation charges, but is under no obligation to do so.
The Company may cancel or postpone the Services due to safety concerns, severe weather, vehicle breakdowns, staff illness, strikes, road closures, border restrictions or other events beyond its reasonable control. In such cases, the Company will endeavour to rearrange the service as soon as reasonably possible. The Company will not be liable for any indirect or consequential loss arising from such cancellations or postponements.
7. Customer Responsibilities
The Customer must:
Ensure that all Goods are properly prepared and packed, unless the Company has agreed to provide packing services.
Securely close and seal boxes, and clearly label any fragile or special-care items.
Disconnect and drain appliances and secure loose parts in accordance with manufacturer instructions.
Remove or secure fixtures, fittings and items attached to walls, ceilings or floors, unless agreed as part of the Services.
Ensure that all passports, legal documents, jewellery, money, keys, valuable collections, hazardous materials and perishable goods are removed and not included in the Goods to be transported. The Company accepts no responsibility for such items where they are not disclosed and specifically agreed in writing.
The Customer or an authorised adult representative must be present at all relevant addresses during loading and unloading to provide access, instructions and to check Goods. If no representative is present, the Company may proceed on the basis of its own judgment and will not be liable for any resulting loss or damage arising from a lack of supervision or guidance.
8. Excluded and Hazardous Goods
The Company will not carry, handle or store any illegal goods, explosives, firearms, weapons, flammable liquids, gases, toxic or hazardous substances, live animals, plants, perishable or refrigerated goods or any other items which may pose a risk to health, safety or property, unless expressly agreed in writing in advance and properly packaged and labelled.
If any such Goods are presented without the Company’s knowledge, the Company may remove, destroy or dispose of them at the Customer’s expense and without liability, and may report the matter to the relevant authorities if appropriate.
9. Waste and Disposal Regulations
The Company operates in compliance with applicable UK and French waste and environmental regulations. The Company is not a general waste carrier unless specifically stated and will only remove items agreed as part of the Services.
Where the Company agrees to dispose of items on the Customer’s behalf, this will be limited to furniture, household items and similar waste lawfully accepted at appropriate facilities. Additional charges may apply for disposal, recycling or special handling, particularly for bulky items, electrical equipment, mattresses or regulated waste streams.
The Customer is responsible for ensuring that any items presented for disposal are lawful to dispose of and are free from contamination. The Company may refuse to remove or dispose of items which it reasonably considers to be hazardous, unsuitable or outside the agreed scope, and may notify the Customer of alternative arrangements.
The Customer acknowledges that certain items must not be mixed with general waste and may require separate handling. Where applicable, the Company will advise on any additional charges or requirements before proceeding.
10. Liability for Loss or Damage
The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods, property or premises arising from its negligence will be limited as set out in this clause and otherwise to the extent permitted by law.
Unless a higher valuation is agreed in writing and an additional charge is paid, the Company’s liability for loss or damage to Goods during the removal or transit is limited to a reasonable amount per item or per consignment, taking into account wear, tear, age and pre-existing condition. The Company is not liable for loss of value due to age or depreciation.
The Company will not be liable for:
Loss or damage arising from inherent defects, pre-existing damage, poor construction, or the condition of the Goods.
Damage to furniture or items that require dismantling or reassembly, unless performed by the Company using appropriate tools and methods.
Damage to items packed by the Customer where packing was insufficient or inappropriate.
Damage to premises or property where the Company is required to follow the Customer’s instructions against the Company’s advice or where access is restricted, including tight staircases, balconies or narrow doorways.
Loss of or damage to items of special value including cash, jewellery, watches, precious metals, stones, works of art, antiques, collections, important documents or electronic data, unless specifically declared and accepted in writing by the Company.
Indirect or consequential loss such as loss of profits, loss of opportunity or emotional distress.
The Company does not exclude or limit liability for death or personal injury caused by its negligence, fraud or any other liability which cannot lawfully be excluded.
11. Claims and Complaints
If the Customer believes that any Goods have been lost or damaged, or that there has been a failure in the performance of the Services, the Customer must notify the Company in writing as soon as reasonably practicable and in any event within a reasonable time after the removal is completed or the loss or damage is discovered.
The Customer should provide details of the items affected, the nature of the damage, and supporting evidence such as photographs or documentation. The Company may inspect the items and premises before any repairs, replacements or disposal are carried out.
The Company will consider all claims in good faith and, where appropriate, may offer repair, replacement, or a reasonable financial settlement in full and final resolution of the claim, subject to the limitations of liability in these Terms and Conditions.
12. Access, Parking and Road Restrictions
The Customer is responsible for ensuring suitable parking and access for the Company’s vehicles at all addresses. This may include obtaining permits, arranging temporary parking permissions and notifying neighbours or building managers. Any parking fines, towing charges or penalties incurred due to a lack of proper arrangements may be charged to the Customer.
If road, vehicle or weight restrictions apply, the Customer must notify the Company in advance. Where direct access is not possible, the Company may need to use smaller vehicles or carry items over longer distances, which may incur additional charges and time.
13. Customs and Cross-Border Requirements
For removals between the UK and France, the Customer is responsible for providing all information, documents and declarations required for customs, border control and security checks, including accurate inventories and any necessary visas or residency documentation.
The Company will not be liable for delays, additional charges, seizures, or refusals of entry resulting from incomplete, inaccurate or false information supplied by the Customer, or from changes in law or border policy. Any duties, taxes, inspections or administrative fees arising during cross-border transport will be the responsibility of the Customer unless otherwise agreed in writing.
14. Force Majeure
The Company will not be liable for any failure to perform or delay in performing its obligations under the Contract where such failure or delay is due to events beyond its reasonable control. These may include, but are not limited to, severe weather, natural disasters, accidents, fire, theft, war, terrorism, strikes, lockouts, road closures, border delays, governmental restrictions, pandemics or significant vehicle breakdowns where reasonable maintenance has been carried out.
15. Data Protection and Privacy
The Company will handle personal data received from the Customer in accordance with applicable data protection laws. Personal information will be used only for the purpose of providing Services, managing the Contract, complying with legal obligations and, where consent has been given, for relevant service communications. Data will not be sold to third parties.
16. Variation
No variation of these Terms and Conditions will be effective unless agreed in writing by the Company. Any changes to the scope of Services, prices, dates or other key terms must be confirmed by the Company in writing before they take effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services or the Contract, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company may also bring proceedings in any other jurisdiction where the Customer is resident or where property or assets are located, if required to enforce its rights.
18. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, representations or agreements, whether written or oral.
