Removals France Privacy Policy
This Privacy Policy explains how Removals France collects, uses, stores, and protects personal data in connection with our removals and related services. It applies to all Removals France customers and prospective customers in our service area, as well as visitors who contact us or interact with our services in any way.
We are committed to protecting your privacy and processing your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation GDPR and relevant national legislation.
1. Data Controller
Removals France is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of the processing of your personal data and are responsible for ensuring that such processing complies with GDPR requirements.
2. Categories of Personal Data We Collect
We may collect and process the following categories of personal data about you when you use our services or contact us:
Identification and contact details, such as your name, postal address, service address, billing address, and general contact details.
Service-related information, such as details of your current and new property location, access information, inventory details of items to be moved, preferred dates and times, and any special instructions you provide regarding your removal.
Contract and transaction details, such as quotations requested, services ordered, pricing, payment status, and contract history with Removals France.
Communication data, such as the content of your messages, enquiries, feedback, and any correspondence you have with us via our contact channels.
Technical and usage data, such as basic information about how you interact with our website or online tools. This may include device information and general interaction patterns, collected in a way that is proportionate and compliant with applicable cookie and tracking rules.
3. How We Collect Personal Data
We may obtain personal data directly from you when you request a quote, book a service, complete a form, or communicate with us by any means. We may also receive personal data indirectly when another party acts on your behalf, for example if a family member, employer, or relocation agent coordinates your removal and provides us with your details. Where permitted by law, we may receive information from publicly available sources or business partners to help us verify or complete the information we hold.
4. Lawful Bases for Processing
We only process your personal data when we have a lawful basis under GDPR. Depending on the specific activity, we may rely on one or more of the following lawful bases:
Contract performance and steps prior to entering into a contract, where processing is necessary to provide a quotation, accept a booking, or perform a removals contract or related services you have requested.
Legal obligations, where we must process personal data to comply with applicable laws, for example accounting, tax, insurance, or regulatory requirements.
Legitimate interests, where processing is necessary for our legitimate business purposes and your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, ensuring security of our operations, and pursuing or defending legal claims.
Consent, where we ask for your explicit permission for certain processing activities, such as specific types of marketing communications or optional data collection. When processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
5. Purposes for Which We Use Personal Data
We may use your personal data for the following purposes:
To provide quotations, plan and deliver removals and related services, and manage bookings and contracts.
To communicate with you regarding your enquiries, provide customer support, and inform you of important information about your move.
To issue invoices, process payments, maintain accounting records, and handle any refunds or adjustments.
To manage our relationship with customers, handle complaints, resolve disputes, and improve our services based on feedback.
To comply with legal, regulatory, and insurance requirements, and to cooperate with competent authorities where required.
To conduct internal administration, quality control, and reporting, including the protection and security of our premises, vehicles, systems, and personnel.
Where permitted, to send you information about services that may be relevant to you, while always providing a straightforward way to opt out of such communications.
6. Data Sharing and Processors
We may share your personal data with carefully selected third parties when this is necessary for the purposes described in this Privacy Policy and permitted by law. These may include:
Service providers and processors who perform tasks on our behalf, such as IT hosting and maintenance providers, software tools used to manage bookings, accounting or administrative service providers, and subcontracted removal teams where needed.
Professional advisers, such as legal, tax, or insurance advisers, where necessary to protect our legal rights or comply with our obligations.
Public authorities, regulators, law enforcement, or courts, where we are required to disclose information by law or in order to establish, exercise, or defend legal claims.
When we engage processors to handle personal data on our behalf, we ensure that appropriate contractual and technical safeguards are in place to protect your data in accordance with GDPR requirements and that processors only act on our documented instructions.
7. International Data Transfers
In principle, we seek to store and process personal data within the European Economic Area as far as reasonably possible. If we ever need to transfer personal data to countries outside the European Economic Area, we will ensure that such transfers take place only where a suitable level of protection is in place, for example by relying on an adequacy decision or by implementing appropriate safeguards such as standard contractual clauses or equivalent legal mechanisms.
8. Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
In general, data relating to quotations, contracts, and completed moves is retained for the duration of the contractual relationship and for a subsequent period that enables us to respond to questions, handle potential claims, and comply with statutory retention periods. The exact retention time may vary depending on the type of data and applicable legal obligations.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.
9. Security of Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to those persons who need it for legitimate business purposes, using suitable security controls for our systems, and regularly reviewing our security practices.
10. Your Rights Under GDPR
As a data subject, you have a number of rights in relation to your personal data, subject to the conditions and limitations set out in GDPR and national law. These rights include:
The right of access, which allows you to obtain confirmation as to whether we process your personal data and, if so, to receive a copy of that data along with information on how it is processed.
The right to rectification, which allows you to request the correction of inaccurate personal data and the completion of incomplete data.
The right to erasure, sometimes known as the right to be forgotten, which allows you to request the deletion of your personal data when there is no longer a lawful basis for us to keep it.
The right to restriction of processing, which allows you to request that we limit the processing of your data in certain circumstances, for example while we are verifying its accuracy or considering an objection you have raised.
The right to data portability, which allows you, in certain cases, to receive personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller.
The right to object, which allows you to object to the processing of your personal data based on our legitimate interests, including profiling, and to object at any time to processing for direct marketing purposes.
Where our processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, please contact us using the contact methods provided on our website or in your service documentation. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with a competent data protection authority if you believe that your rights have been infringed by our processing of your personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all Removals France customers in our service area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.
